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You have connection, shopping cart or order problems

If you already placed an order on our former website, you can be confronted to the following problems:

  • Impossibility to connect to your customer account
  • Impossibility to fill your shopping cart and to place an order

To solve these problems, you may need to empty the history of your browser by deleting at least "Cookies" and the "Cache".

Below are links to the procedures for each browser:

You are using Internet Explorer 9 or 10 (Windows 7 or 8): Click here to see the procedure

You are using Internet Explorer 7 or 8 (Windows XP): Click here to see the procedure

You are using Google Chrome: Click here to see the procedure
You are using Firefox: Click here to see the procedure
You are using Safari: Click here to see the procedure
You are using Opera: Click here to see the procedure

*See our Shipping Conditions

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