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Delivery

What does the "status" of my order?

In order to know the progress of your order, it is assigned a status. This status can be:

Order accepted : Your order has been recorded by our server and sent to our sales team. We put aside physically the games for you. If you choose a payment method other than by credit card, we expect your payment.

Pre-order : Your order contains one or more pre-ordered games whose release is scheduled for later. Your order will be shipped to you when all products are available.Ordering a product in pre-order allows you to have a bonus of loyalty points.

In treatment : Once your order is gathered, we proceed to the cashing: validation of your card, check cashing ...

Shipped : At the end of the day, our server scans for all packages shipped during the day, and sends you the package number with your order. This status is usually the last status that will be assigned to your order.

Remainder : One or more items in your order are not available. Missing items are removed from your original order and placed to a new one to send you the available items. The remaining products will not be cashed until shipped (unless an error, or a payment by check).

To be shipped : Some part of your order has been lost or damaged. Following an agreement with our sales department, the decision to return your order has been made.

Carrier incident : Your package is a little slow to arrive. Following your request, we apply this status in order to be able to monitor this problem on a daily basis.

Awaiting payment : We have registered your order, but we have not received your payment. Your products have been put aside and we are waiting for your payment to proceed with the shipment of your package.

Paiement error : During the validation of the transaction, your bank refuses us the transaction.

Cancelled : Your order has been cancelled, either at your request or because the transaction is impossible.

Where is my order?

If your package has been shipped, you can follow his journey on the website of its carrier:

How is my order processed?

History of an order, hour after hour:

22h00. You have just filled your basket, and are ready to finalize your order. For the payment, you are transferred to the secure site of our partner CIC. Once your card number has been entered, CIC informs us that the payment has been authorized. You will then receive a confirmation email.

08h30. The warehouse staff takes care of your order, and collects the various items that you ordered. Once this grouping is done, any missing games are requested from the store (located 4 kilometers away).

10h00. Someone brings back the missing games from the store. Your order is now complete!

13h00. Our sales department collects your order by validating the payment with the CIC.

14h00. The warehouse staff prints your delivery note and a transport label.

15h00. After a final verification, your order is packed.

17h00. The carrier will take care of your package. It will arrive within an indicative period of 24 hours to 5 days, depending on the chosen carrier.


*See our Shipping Conditions

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